Connect

The quickest way to resolve ticketing problems is on Kaboodle's help centre. You can change names on your ticket manually by logging into your Kaboodle account.

Ticket Support 

General enquiries please email info@boomtownfair.co.uk 

Accessibility enquiries please email access@boomtownfair.co.uk 

Partnership opportunities please email partnership@boomtownfair.co.uk 

Local resident enquiries please email local_community@boomtownfair.co.uk 

Need help with your booking?

In the first instance, please refer to your booking confirmation and your Kaboodle account. For all information related to your booking. Your customer account will have all your booking details and will allow you to download confirmations, e-tickets (when available) as well as add extra items and amend payment plans.

Most event organisers have their own customer service email which you will find on your booking confirmation, or on the event contact page on the event website.

The Help Centre should have all the information you need to answer any questions you might have. If you can't find the information you want, please fill out our contact form here, ensuring you add in your booking reference where you know this.

Stay updated on all things Boomtown

Ticketing Manager

Boomtown has a need for a Ticketing Manager to coordinate the full lifecycle of ticketing operations. The main focus of this role will be on public and guest ticketing and a supportive role in facilitating Crew and Artist Ticketing alongside the Access Control Manager.

Please read the full description here.

Please send your CV and Cover letter to job@boomtownfair.co.uk before 12 noon 14th January 2025.

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Access Control Manager

The newly created role of Access Control Manager will support the delivery of all aspects of crew and artist access control, accreditation, passes and meals for the festival. They will lead managers for each of these areas, ensuring that processes and systems are effective and that all members of the wider Boomtown team are trained and supported with their access control requirements.

Please read the full description here.

Please send your CV and Cover letter to job@boomtownfair.co.uk before 12 noon 8th January 2025.

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Junior Event Manager

As Junior Event Manager for Boomtown Festival you will be responsible for:

• Commercial Trade Management (Food Vendors, Markets Traders & Boutique Bars): Support the Event Manager in the delivery of the trader operation. Responsibilities include managing all external trader communications, processing payments and infrastructure requests, assisting with trader ticketing, coordinating trader menus, and acting as a point of contact for relevant external agencies - including the cashfree payment partner, smartphone app provider, H&S team and other teams on the ground.
  
  
• Brands & Partnerships: Assist the Partnership Manager with all on-site partnership projects. Responsibilities include collecting guest and VIP ticketing data, handling accommodation, infrastructure, meals and access requests for sponsors, processing health and safety documentation for on-site brand activations, acting as the commercial liaison for partner communications, and overseeing site services invoicing.
  
  

Please find the full JD for the Junior Event Manager position here.

If you are interested in applying for this position, please email your CV and a cover letter to jobs@boomtownfair.co.uk with the subject line Junior Event Manager.

Applications close on Monday 20th January 2025.

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Creative & Production Crew 2025

This form is for everyone - including creatives, carpenters, scaffolders and site crew to provide their details and give more information about their skills to put themselves forward to work with the Production team at Boomtown 2025.

By submitting this form you confirm you accept that this information will be shared with relevant Boomtown HQ staff.

This list is reviewed regularly by the HQ team and we will reach out to you when suitable roles become available. Recruitment is particularly busy between February - May

Form

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Boomtown is committed to Diversity, Equity & Inclusion and is an advocate for social change. We support and value an inclusive culture that is centred around respect and are focussed on equality for all. We are proactively looking for ways to improve representation and inclusion within our staff, our events and the talent and entertainment provided to our ticket holders. Whilst education and qualifications can be helpful and we do see value in this, we are also welcome to applicants with a proven working history regardless of qualifications.We’re always on the lookout for talented and creative people to join the Boomtown family. All our latest vacancies are posted here and if any of them look like a perfect fit for you we would love to hear from you. 

Volunteer applications are currently closed for Chapter Four.

We're thrilled to announce that applications to trade at Boomtown ‘25 are now open!

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We're seeking vibrant food vendors to join our five-day camping festival, which hosts 48,000 attendees. As always, we’re looking for top-quality food from traders with eye-catching, unique stalls, and a strong commitment to sustainability, our local community, and individuality. 

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To apply fill out the relevant form below!

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BOUTIQUE BARS APPLICATION

FOOD TRADER APPLICATION

MARKET TRADER APPLICATION

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All applicants should note… 

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CASHFREE

Boomtown is an entirely cash-free event, more information to follow for successful applicants.

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SUSTAINABILITY

Boomtown has a huge focus on sustainability including increasing the vegetarian and vegan food offering and sourcing food locally and ethically.

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Boomtown is single use plastic FREE! This means that all food and drink serveware MUST BE COMPOSTABLE! If you are a market trader this also means absolutely no plastic bags given out to customers.

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BOUTIQUE BAR OPERATORS

All bars must adhere to strict, site specific licensing. ALL bar staff must attend compulsory onsite training pre show. NO bars can trade before being signed off by an onsite licensing team. More information to follow for successful applicants.

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AS A BOOMTOWN TRADER YOU ARE JOINING OUR SUSTAINABILITY PLEDGE, MEANING THAT:

• All tea, coffee, cacao, sugar and bananas must be fairtrade.
• Fruit and veg to be local and seasonal where possible.
• All meat and dairy produce should be a minimum standard of British and free range, ideally locally sourced and organic where possible.
• All fish must be sustainable and from the Marine Conservation Society’s (MCS) ‘Fish to Eat’ list.

Interested in facilitating a workshop at Boomtown 2025?

‍Please fill out this form.

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If you have any other enquiries that are not answered below, please contact: traders@boomtownfair.co.uk.

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Applications for press accreditation are currently closed. 

For all press and media enquiries/requests for an interview with the people behind Boomtown please contact press@boomtownfair.co.uk and we will respond as soon as possible.

Official Boomtown Youtube channel

Boomtown Social channels: Facebook / Twitter / Instagram / TikTok

Awards

BBC Radio 1 Best Dance Festival UK & Europe 2023

Transport Impact innovators 2023 - UK Festival Awards

Best Festival Production 2022 & 2023 - UK Festival Awards

Best Non-Sporting Event 2023 - Major Events Summit

Best Festival 2023 - TPD TV

Best Festival 2022 & 2023 - Drum & Bass Arena

Community and collaboration are a central part of how Boomtown operates. We look to work with meaningful partners that align with our ethos and truly add to the experience within the city.

Contact our partnerships team: partnership@boomtownfair.co.uk